FAQ
How do I place an order on-line?
Browse through our products by clicking on each image. When you see an item you are interested in purchasing, simply click on the "Add to cart" button to add this item to your shopping cart. You may view your cart at any time on the right hand side of your screen to review your entire order. Proceed through check-out as directed.
If you experience any difficulties, please send any inquiries to info@katecollinsjewelry.com or call us at (917) 703-0144.
How long can I expect delivery to take?
What are my shipping options?
How do I calculate shipping?
How can I check the status of my order?
What payment methods do you accept?
What tax rate are you charging?
How will I know that my order was accepted?
How do I place an order off-line?
What is your return policy?
How should I ship my return?
What if the merchandise I ordered arrived damaged during shipping?
How do I place a new order in an exchange?
How to care for your jewelry