FAQ

All items on our website are made to order. Please allow between 7-10 business days for most orders to be processed. If you need an order to be rushed please email us at info@katecollinsjewelry.com with your request. All  custom design orders can take up to 4 weeks.

All KCJ orders are shipped via Standard USPS (5 -10 business days) 

*Free ground shipping on all orders apply only to the USA/domestic locations. International and Canada shipping fees will be calculated at checkout.

Once the order has been placed, we will send you a confirmation email. If you need to cancel an order, please email us at info@katecollinsjewelry within 24hrs. Once an order has been shipped we can no longer cancel the order. 

We accept Visa, Mastercard, Discover, American Express, Shop Pay, Paypal and Venmo. A gift card can be entered in the "discount code" box and click apply. Any remaining balance can be paid with the options noted. If that balance is at $0 you can continue proceeding to checkout to complete your order.

If you live in, or ship your order to NYC we are required to charge you local tax on your purchase at the current rate of 8.875%.

Once the order has been processed, a confirmation email will be sent to you. If you need to cancel an order, please email us within 24hrs. Once an order has been shipped we can no longer cancel the order. 

If you decide a piece of jewelry you ordered is not for you and prefer a different style, please contact us at info@katecollinsjewelryr.com within 7 days of receiving the item. The returned item will be processed as a return and we will process the new "exchanged" item as a new sale. The remaining balance will be paid for by the customer. If the exchanged item is less in value than the previous item you will be refunded the difference. The customer is responsible for the return ship fee and we will cover the outgoing ship fee for the new item.

In cases where merchandise arrives damaged or defective, we will gladly replace the item and take care of all additional shipping charges related to the return. Please contact us right away and email any photos of the damaged item, including photos of the packaging and box if there is any visible damage from the outside. 

Natural gemstones can be fragile and we recommend avoiding using harsh chemicals when wearing your jewelry. Natural gemstones are also fragile against hard, solid surfaces. Much more sturdy than glass but when dropped at a distance or hit on a hard surface, it may crack.

Take extra precaution with pearls and opals, as they are more fragile than other gemstones. Do not use paper towels to clean your gemstones as they can cause scratching. 

Do you offer repairs?

Yes, we can repair any KCJ jewelry that has been purchased directly from our website or from authorized retail partner. Please contact us via email at info@katecollinsjewelry.com with your request and provide photos of the broken piece and a copy of your receipt or order number. Our jewelry is made to last but occasionally with styles such as beaded items, they may become loose. That is normal with daily wear over time. A repair fee may be required for this type of repair. Initial ship costs will be paid for by the customer and we will ship back repairs free of ship charge. Any additional insurance or expedited service will be paid for by the customer.