FREE ground shipping on all domestic orders. Sign up to our newsletter and get 15% off your first purchase!

Return Policy

If for any reason you are not fully satisfied with your purchase, we are happy to offer returns under the guidelines below.

Return Window

We accept returns made within seven (7) days of the item being delivered. Please contact us via email with a brief description of the issue and include photos if applicable.

Return Conditions

  • All returned items must be in new, unworn, and undamaged condition.

  • Items must be returned in their original packaging, including any certificates, pouches, or boxes.

  • Returns that do not meet these conditions may be subject to denial or restocking fees.

Return Authorization

To initiate a return, you must first request a Return Authorization Number (RA#) by contacting us at info@katecollinsjewelry.com

  • All returned items must be in new, unworn, and undamaged condition.

  • Items must be returned in their original packaging, including any certificates, pouches, or boxes.

  • Returns that do not meet these conditions may be subject to denial or restocking fees.

Damaged or Defective Items

If your jewelry arrives damaged or you believe it has a manufacturing defect, please email us at info@katecollinsjewelry.com within 7 days of receiving the item. Include:

  • Your order number

  • A detailed description of the issue

  • Clear photos showing the damage or defect. If the packaging arrived damaged, please send a photo of the damaged box. In this case it may have been a shipment issue.

We will assess the issue and work with you to repair, replace, or refund the item as appropriate. In this case, we will cover all shipping fees.

Non-Returnable Items

We do not accept returns or exchanges on:

  • Custom or made-to-order pieces

  • Items that show signs of wear or misuse

  • Items returned without prior authorization

Refunds

Approved returns will be refunded to the original form of payment within 7–10 business days of receipt and inspection of the returned item. If you purchased an item using a promo code or received a discount, the refund amount will be less the promotion or discount amount. Shipping fees are non-refundable.