Return Policy
If for any reason you are not fully satisfied with your purchase, we are happy to offer returns under the guidelines below.
Return Window
We accept returns made within fourteen (14) days of the item being delivered. Please contact us via email with a brief description of the issue and include photos if applicable.
Return Conditions/Authorization
- All returned items must be in new, unworn, and sellable condition.
- Please email us to request a RMA # within 14 days of receiving your order. Items returned with no RMA #will not be processed.
- Items must be returned in their original packaging, including any certificates, pouches, or boxes.
- Returns that do not meet these conditions may be subject to denial or restocking fees.
Non-Returnable Items
We do not accept returns or exchanges on:
- Custom size/designed items, monogrammed items
- Deposits on custom design orders are non-refundable
- Items that show signs of wear, damage or misuse
- Items returned without prior authorization
- All Sale/Promotional items are FINAL SALE
- All international purchases are considered final sale and are not eligible for refunds, exchanges, or store credit.
Damaged or Defective Items
If your jewelry arrives damaged or you believe it has a manufacturing defect, please email us at info@katecollinsjewelry.com immediately upon receiving the item. Please include:
- Your order number
- A detailed description of the issue
- Clear photos showing the damage or defect. If the packaging arrived damaged, please send a photo of the damaged box. In this case it may have been a shipment issue.
What is considered a "defect" and what is considered "damaged"
The main difference is cause and timing: a defect is a manufacturing flaw usually appearing within the first month, while damage may occur over time and results from external force, mishandling, improper care, exposure to chemicals, oils or extensive wear without proper care and maintenance. We will do our best to always offer a solution.
We will assess the issue and work with you to repair, replace, or refund the item as appropriate. If you need a repair, please send your request to info@katecollinsjewelry.com and we will let you know the repair fee if applicable and lead time.
Refunds
Approved returns will be refunded to the original form of payment within 7–10 business days of receipt and inspection of the returned item. If you purchased an item using a promo code or received a discount, the refund amount will be less the promotion or discount amount. Shipping fees and promotional discounts are non-refundable.
Can I make an exchange?
Yes. Only new and unworn jewelry are eligible for exchange, either for a different size or color/material (for the same style). If there is a price difference, the customer is responsible for paying that difference. If you need to exchange for a completely "new" style that is considered a "return". Customers are responsible for all ship costs related to returns and exchanges outside of manufacturer related defect issues.
Please email us with your exchange or return request at info@katecollinsjewelry.com Customers are responsible for shipping costs to return the original item back to us for inspection. Once approved we will process your new order. Any difference owed can be paid via credit card or paypal.
We reserve the right to deny any return or refund and may update our policies at any time.