Terms and Conditions
Last updated: August 12, 2026
OVERVIEW
Welcome to Kate Collins Jewelry. The terms "we," "us" and "our" refer to Kate Collins Jewelry, LLC. We operate this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Kate Collins Jewelry is powered by Shopify, which enables us to provide the Services to you.
The terms and conditions below, together with any policies referenced in them (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services. Please read them carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Services.
Section 1: Access and account
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address and billing, payment and shipping information. You represent and warrant that all the information you provide is correct, current and complete, and that you have all rights necessary to provide it.
You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign or license your account to any other person.
Section 2: Our products and natural materials
We have made every effort to represent our products and services accurately in our online store. Colors and product appearance may differ from how they appear on your screen, depending on the device you use and your display settings.
Our pieces are made with natural gemstones. Natural stones vary in color, pattern and inclusion, so the piece you receive will not be identical to the photograph. This is a characteristic of natural materials and is not a defect. For one of a kind stones, you may request a photograph of the actual piece you will receive before it ships.
We do not warrant that the appearance or quality of any product will meet your expectations or be identical to what is depicted in our online store. All product descriptions are subject to change at any time at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any product we offer to any person, geographic region or jurisdiction, on a case by case basis.
Section 3: Orders
When you place an order, you are making an offer to purchase. Kate Collins Jewelry reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Kate Collins Jewelry confirms acceptance. We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests once an order is accepted, particularly for made to order and custom pieces. If we do not accept, change or cancel an order, we will attempt to notify you using the email address, billing address or phone number provided at the time the order was made.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
Section 4: Made to order, custom and personalized pieces
Nearly every piece we make is produced individually after you order it. Production time is stated on the product page and is typically 14 business days. Custom design orders can take four to six weeks. Standard catalog pieces produced this way may still be returned under Section 6.
The following are final sale and cannot be returned or exchanged unless they arrive damaged or incorrect:
- Custom designed pieces and custom sizing
- Monogrammed pieces
- Engraved pieces
- Sale and promotional items
Custom orders may require a deposit before production begins. Deposits are non-refundable once production has started.
Section 5: Prices and billing
Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect when the order is placed, and will be set out in your order confirmation email. Unless expressly stated otherwise, posted prices do not include taxes, shipping, handling, customs or import charges.
Prices posted in our online store may differ from prices offered at trunk shows, in physical stores, or in stores operated by third parties. From time to time we may offer promotions governed by terms separate from these Terms. Where a promotion's terms conflict with these Terms, the promotion terms govern.
You agree to provide current, complete and accurate purchase, payment and account information, and to update it promptly, including your email address and payment card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that the payment card information you provide is true, correct and complete, that you are authorized to use that card, that charges you incur will be honored by your card issuer, and that you will pay those charges at the posted prices, including shipping, handling and all applicable taxes.
Section 6: Returns and exchanges
Except for the final sale categories in Section 4, pieces may be returned within 14 calendar days of delivery for a refund of the item price, provided they are new, unworn and undamaged, and are returned in their original packaging including any certificates, pouches or boxes.
Contact us for a return authorization before shipping anything back. Packages sent without one cannot be accepted, and returns that do not meet the conditions above may be declined or subject to a restocking fee.
Refunds are issued to the original payment method once we receive and inspect the return. Original shipping charges and promotional discounts are not refunded. Return shipping is your responsibility unless the item arrived damaged or incorrect. We recommend a tracked, insured method, since we can only refund items we actually receive.
Exchanges follow the same process. Contact us first for a return authorization.
Section 7: Damaged or defective items
If your order arrives damaged, or you believe it has a manufacturing defect, email info@katecollinsjewelry.com within 14 days of delivery with your order number, a description of the issue, and clear photographs. If the packaging arrived damaged, please include a photograph of the box, since that may indicate a shipping issue. We will assess the issue and repair, replace or refund the item as appropriate, and we will cover shipping both ways.
Section 8: Repairs
We repair our own pieces. Send your request to info@katecollinsjewelry.com and we will confirm the repair fee, if any, and the lead time before any work begins. Damage or defects reported within 14 days of delivery are handled under Section 7 at no cost to you.
Section 9: Shipping and delivery
Orders ship on business days once production is complete. All orders ship from New York with insurance included on the value of the contents.
All delivery times are estimates only and are not guaranteed. We are not liable for shipping and delivery delays, including delays caused by shipping carriers, customs processing, weather, or other events outside our control. Once we transfer products to the carrier, title and risk of loss pass to you.
International orders. We ship worldwide and you can select your country at checkout. You are the importer of record and are responsible for any duties, taxes and customs charges assessed by your country. These are not included in our prices and are not refundable if you return an item.
Section 10: Intellectual property
Our Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and the design, selection and arrangement of them, are owned by Kate Collins Jewelry, its affiliates or its licensors, and are protected by United States and foreign patent, copyright and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on the Services without our prior written consent. Except as expressly provided here, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright or other intellectual property of Kate Collins Jewelry, Shopify or any third party. Unauthorized use of the Services may violate federal and state intellectual property laws. All rights not expressly granted here are reserved by Kate Collins Jewelry.
Kate Collins Jewelry's names, logos, product and service names, designs and slogans are trademarks of Kate Collins Jewelry or its affiliates or licensors. You must not use them without our prior written permission. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are the trademarks of their respective owners.
Section 11: Optional tools
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor control.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind, and without any endorsement. We have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use of them is entirely at your own risk and discretion, and you should make sure you are familiar with and approve of the terms on which they are provided by the relevant third-party provider.
We may also offer new features through the Services in future, including new tools and resources. Those features are also part of the Services and subject to these Terms.
Section 12: Third-party links
The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access those materials or sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of any third-party website, or your purchase or use of any products, services, resources or content on any third-party website. Please review the third party's policies and practices carefully before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products and services should be directed to that third party.
Section 13: Relationship with Shopify
Kate Collins Jewelry is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Kate Collins Jewelry. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and Kate Collins Jewelry, including any injury, damage or loss resulting from purchased products and services. You expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with Kate Collins Jewelry.
Section 14: Privacy
All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read both.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide services to you. See our Privacy Policy for more detail on how we, Shopify and our partners use your personal information.
Section 15: Feedback
If you submit, upload, post, email or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display that Feedback in any medium for any purpose, including commercial use. We may use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services, and to perform our obligations and exercise our rights under these Terms.
You represent and warrant that you own or have all necessary rights to all Feedback, that you have disclosed any compensation or incentives received in connection with submitting it, and that it complies with these Terms. We are under no obligation to keep your Feedback in confidence, to pay compensation for it, or to respond to it.
We may, but are not obliged to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party's intellectual property or these Terms.
You agree that your Feedback will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights, and will not contain libelous or otherwise unlawful, abusive or obscene material, or any computer virus or other malware. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy.
Section 16: Errors, inaccuracies and omissions
Occasionally there may be information in the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time and without prior notice, including after you have submitted your order.
Section 17: Prohibited uses
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: for any unlawful or malicious purpose; to violate any international, federal, provincial, state or local law, rule or ordinance; to infringe our intellectual property rights or those of others; to harass, abuse, insult, harm, defame, slander, disparage or intimidate any of our employees or any other person; to transmit false or misleading information; to send, receive, upload, download, use or re-use any material that does not comply with these Terms; to transmit or procure the sending of any advertising or promotional material, including junk mail, chain letters or spam; to impersonate any other person or entity; or to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which may harm Kate Collins Jewelry, Shopify or users of the Services, or expose them to liability.
You also agree not to upload or transmit viruses or any other malicious code; to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services; to collect or track the personal information of others; to spam, phish, pharm, pretext, spider, crawl or scrape; or to interfere with or circumvent the security features of the Services or any related website. We reserve the right to suspend, disable or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.
Section 18: Termination
We may terminate this agreement or your access to the Services, or any part of them, at our sole discretion at any time and without notice. You will remain liable for all amounts due up to and including the date of termination.
The following sections continue to apply after any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy, and any other provisions that by their nature should survive termination.
Section 19: Disclaimer of warranties
The information presented on or through the Services is made available solely for general information purposes. We do not warrant its accuracy, completeness or usefulness. Any reliance you place on it is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such material by you, by any other visitor to the Services, or by anyone who may be informed of any of its contents.
EXCEPT AS EXPRESSLY STATED BY KATE COLLINS JEWELRY, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
Section 20: Limitation of liability
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL KATE COLLINS JEWELRY, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING BUT NOT LIMITED TO ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT OR PRODUCT POSTED, TRANSMITTED OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.
Where liability cannot be excluded, our liability for any claim relating to a product or the Services is limited to the amount you paid for the item.
Section 21: Indemnification
You agree to indemnify, defend and hold harmless Kate Collins Jewelry, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, your violation of any law or the rights of a third party, or your access to and use of the Services.
We will notify you of any indemnifiable claim, provided that a failure to notify promptly will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such a claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent, which will not be unreasonably withheld. You will cooperate in the defense of indemnified claims, including by providing relevant documents.
Section 22: Severability
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. That determination does not affect the validity and enforceability of any remaining provisions.
Section 23: Waiver and entire agreement
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, and any policies or operating rules posted by us on this site or in respect of the Services, constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, including any prior versions of these Terms.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
Section 24: Assignment
You may not delegate, transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign or delegate these Terms and our rights and obligations without your consent or notice to you.
Section 25: Governing law and jurisdiction
These Terms, and any separate agreements under which we provide you Services, are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. You and Kate Collins Jewelry consent to venue and personal jurisdiction in the state and federal courts located in New York.
Section 26: Headings
The headings used in this agreement are included for convenience only and do not limit or otherwise affect these Terms.
Section 27: Changes to these Terms
You can review the most current version of these Terms at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates to our website. It is your responsibility to check periodically for changes. We will notify you of any material changes in accordance with applicable law, and those changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.
Section 28: Contact information
Questions about these Terms of Service should be sent to info@katecollinsjewelry.com.
Our office hours are Monday through Friday, 9 a.m. to 5 p.m. Eastern. We are closed on federal holidays.
Kate Collins Jewelry, LLC
60 Gracemere, Tarrytown, NY 10591, United States
info@katecollinsjewelry.com
(917) 703-0144
EIN 46-3636272